Frequently Asked Questions

What Are Your Rates?

At Translogue, we offer transparent pricing. Our rates are direct and competitive, ensuring you receive the best value from our services. We also provide special discounts for high-volume translations, tailored to your specific needs.

The pricing for professional translations is based on several factors, which may not always be immediately apparent. Our translation rates are calculated according to the number of words in the source material. The final invoice will include the applicable taxes.

For language training inquiries, please email us your requirements, and we will respond to your query within 3 working days. Alternatively, you can post your query in the form available under the “Contact Us” section.

Will you be able to deliver on time?

To ensure timely completion, it is essential that no changes are made to the contract once the project is underway. We kindly request that you communicate your deadlines to us in advance to help us plan accordingly.

Upon confirming your assignment, we will send an order confirmation detailing the project cost, delivery deadline, and other relevant information to ensure clarity and alignment throughout the process.

Please note that under no circumstances can the delivery deadline be changed once the order is placed.

What about the quality of work?

At Translogue, we prioritize our customers and are dedicated to ensuring their complete satisfaction. With this as our driving force, we focus utmost on quality and work exclusively with experienced, accomplished language experts who have years of experience in almost all areas of application of the language.

This commitment allows us to achieve consistency, efficiency, and the highest standards of work, all while ensuring alignment with customer expectations.

At Translogue, we place a strong emphasis on customer satisfaction, which we ensure through rigorous quality control at every step of the process.

Do you provide After-Sales support?

At Translogue, we are dedicated to ensuring the satisfaction of both our customers and our team. If any issues arise with a project, we will work closely with you to address and resolve them at no additional cost (conditions apply). Our goal is to ensure that both parties are fully satisfied with the outcome, delivering results that meet your expectations.

* For all other service requirements, including language training, please feel free to reach out to us via the email address provided in the “Contact Us” section. We look forward to assisting you!